FAQ

1. Who is KIWIE?

KIWIE is a street art character created by Grandpa John in 2006. Since then, the pudgy, toothy monster has appeared on walls, streets, and canvases all over the world.

2. Where can I buy original KIWIE artworks?

You can purchase available artworks and limited-edition items directly from grandpas official shop at https://www.kiwie.com. Each piece is authentic and comes directly from the studio.

3. Are the artworks one-of-a-kind?

Yes. Each canvas and mural is a unique creation. Limited editions or prints may occasionally be offered, but the majority of artworks are one-offs - once sold, they are gone forever.

4. How much do KIWIE artworks cost?

Prices vary depending on the size, medium, and complexity of the work. Canvas pieces typically start from several thousand euros. For specific pricing, check the shop listings or reach out to us directly.

5. Do you ship internationally?

Yes! Grandpa ships worldwide from Latvia. Shipping costs and times depend on your location. Orders are usually processed within 3–7 business days.

6. Can I return or exchange a purchase?

Due to the custom and limited-edition nature of the artworks, all sales are final. However, if your item arrives damaged or incorrect, contact us at info@kiwie.com within 7 days and we’ll arrange a replacement or refund.

7. Does Grandpa take commissions?

Occasionally, yes. If you’d like to commission a mural, canvas, or a unique collaboration, please contact us via the Contact page. We consider requests individually based on scope, timing, and creative fit.

8. Can KIWIE collaborate with brands or festivals?

Definitely. Grandpa has worked with international brands, cultural institutions, and festivals. If you’d like to propose a collaboration, email us at info@kiwie.com with your idea.

9. Where can I see KIWIE’s art in person?

Many KIWIE monsters live permanently on walls around the world. Our WORK section includes coordinates of past works, so you can hunt them down yourself. Just note that some pieces may have been painted over or weathered with time.

10. How can young artists get support from KIWIE FNDN?

KIWIE FOUNDATION is Grandpa’s private initiative to support young creatives under 18 with materials, mentorship, and financial support. For updates and opportunities, check the Foundation page on our website.

11. How can I share my own fan art?

Grandpa collects “stolen” versions of KIWIE made by fans worldwide. If you’ve created one, send it through the Contact form - you might get featured in our fan art gallery.

12. Who do I contact for press or media inquiries?

Please send media requests to info@kiwie.com with “PRESS” in the subject line.

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SHIPPING

Grandpa ships worldwide from our studio in Latvia, straight to your door. Each order is carefully packed to ensure your artwork arrives safely.

Processing time

  • Orders are typically prepared and shipped within 3–7 business days.
  • Custom artworks or special projects may require additional time — details will be noted on the product page.

Shipping methods & costs

  • We partner with trusted carriers for international deliveries like FedEx, DHL and UPS.
  • Shipping fees and delivery times vary depending on your location and the size of the artwork. Final costs will be calculated at checkout.

Tracking

  • Once your order is shipped, you’ll receive a confirmation email with tracking details so you can follow your artwork’s journey home.

Customs & duties

  • International orders may be subject to customs duties or import taxes, depending on your country’s regulations. These fees are the responsibility of the buyer.

Damaged or lost shipments

  • If your order arrives damaged, or if there are issues with delivery, please contact us at info@kiwie.com within 7 days of receiving your package. We’ll do our best to make it right.

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AUTHENTICITY

Every KIWIE artwork comes with a full guarantee of authenticity.

  • Original paintings are always one-of-a-kind and will never be reproduced. Each canvas is recorded in our official studio archive with a unique artwork code that verifies its provenance and uniqueness.
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  • Prints and editions are strictly limited, hand-signed and numbered by Grandpa. Once an edition is sold out, it will never be reprinted. In rare cases, Artist Proofs (APs) or Printer’s Proofs (PPs) may exist - these are also signed, numbered, and documented.
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  • Each artwork comes with a signed and laminated Certificate of Authenticity, featuring its unique code and details. Certificates may also include security elements such as embossed seals, hologram stickers, or QR codes linking directly to the KIWIE archive.

    Each canvas is painted on premium-quality frames and high-grade canvas fabric, then finished with a protective varnish to preserve the colors and shield the artwork from UV light, dust, and weather.
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  • Signatures and markings are applied directly to the artwork (front or back), sometimes with additional studio stamps or hidden identifiers for extra security.
  • All works are created using archival-quality paints, inks, and surfaces to ensure durability and longevity.
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  • Provenance protection: If a piece is ever resold or exhibited, its authenticity can be verified through the studio using the unique artwork code.
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  • Care instructions are included with every purchase to help collectors preserve their artwork.

Owning a KIWIE piece means holding part of a living, global archive of street art history - each work is a permanent chapter in Grandpa’s ongoing journey.

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